Bilingual Account Managers

Salary: £47,000 - £52,000
Location: [G. London] City of London
Job type: Permanent

Job Description

Nordic Staff has been retained to find Bilingual Account Managers to work with our client's existing customer base in Europe.

Successful applicants will attend multi-week training in the USA.

The Bilingual Account Manager for European clients is a full-time position that gives individuals an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies in vital products and services. As a member of the Contractor Development team, candidates will be introduced to the system and multi-faceted business processes.

The position provides a critical link between customers, sales, business development, and management. It requires one to be a self-starter, able to work as part of a team, and willing to assist with all the day-to-day operations inherent to a rapidly growing organization.

The Job:

Specific duties and responsibilities include:
• Proactively service and support clients
• Deliver training on products via phone, web based and face-to-face meetings
• Participate in the implementation of sales and marketing projects
• Field incoming calls, handle contractor customer inquiries and troubleshoot problems
• Assist with CRM and testing
• Handle client account management functions, including invoicing and collections
• Proactively analyse customer service processes and bring forth ideas for continuous improvement
• Research and develop various resources and reference documents for clients
• Support and participate in the organisation’s Continual Improvement Program

The Person:
• Bachelor’s degree from an accredited university
• Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint
• Demonstrated personal initiative
• Proficient presentation skills
• Solid analytical and problem-solving ability
• Excellent customer service orientation
• Desire to assume increasing levels of leadership responsibility
• Ability to work on multiple tasks simultaneously
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to work well in a fast-paced environment

Language requirements:
Native-level Danish, Dutch, French, or German
Business level English

Benefits

100% company-paid monthly insurance premiums for employees and dependents Medical, Dental, Vision, and Life Insurance 4% pension scheme matching Long-Term & Short-Term Disability Coverage Holiday & Time Off 27 paid personal holidays (pro-rated first year) 12 paid holidays Monthly cell phone reimbursement Monthly reimbursement for Oyster card Team-building activities and events, including quarterly kick-off meetings and community volunteer day Matching charitable gift program Professional development & training opportunities Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health Business casual, jeans allowed