Support Administrator - Swedish Language

Salary: £28,000 - £31,000
Location: [Hertfordshire] Barnet
Job type: Permanent

Job Description

Swedish-speaking Support Administrator to join a growing team of Customer Service Support Administrators.

The Job:

Upon request, handle the claims process in either Swedish or English.
Validate claims through investigation, communicating with publishers and updating systems for both customer-facing and the internal knowledge base.
Set up customer accounts, including EDI invoicing
Promptly handle all high-volume administrative routine activity and ad-hoc tasks to support the Customer Service Teams
Complete routine audits for quality assurance and analyse various reports on critical activities.
Handle troubleshooting and required corrections, reporting back on quality issues eg. credit requests.
Communicate verbally and in writing with Internal stakeholders, obtaining information and presenting logical and precise solutions.

The person:

Proficient in Microsoft applications
Ability to work with different tools and systems and multi-task
Good literacy and numeracy skills
Must have good attention to detail
Proficient data entry and processing skills
Previous experience working in a Customer Service environment
Work under pressure and to deadlines
Native level Swedish + Business-level English

The Package:

Hybrid working 37.5 hours per week
£28,000 to £31,000
22 days holiday
Workplace pension scheme (available after 3 months of service)Death in service benefit (available after successful completion of probation period)
Health Shield (Healthcare medical cash plan scheme after completion of successful probation period)